Refund Policy

Because UX Digital group LLC provides digital and project-based services, refund eligibility depends on the service, project stage and the agreed terms.

Before work begins

If a service has been paid for but work has not started, any refund request will be reviewed according to the applicable project agreement and any non-refundable third-party costs already incurred.

After work begins

Once work has started, fees may cover time, development work, research, design or other completed project activity. Refunds, if any, are assessed against the work completed and the agreed terms.

Third-party costs

Fees paid to third-party platforms, providers, advertising services, app stores, hosting companies or similar providers may be non-refundable where their own policies apply.

Requesting a review

Send a refund request with your name, project/service, payment details relevant to the request and the reason for the request to [email protected]. We will review the request based on the applicable agreement.